Showing posts with label patient centered medical homes. Show all posts
Showing posts with label patient centered medical homes. Show all posts

Monday, March 24, 2014

The KentuckyOne Case - Respiratory Therapist (RT) Value

Vernon Pertelle
Vernon Pertelle
When reviewing the article regarding the changes that were announced: KentuckyOne cuts respiratory therapists from emergency rooms; a few thoughts came to mind. First and foremost is the fact that the health system is a Market Based Organization (MBO) of Catholic Health Initiatives (CHI) of which, I was employed as the Vice President of Clinical Operations at another one of CHI's MBOs.  So I understand fully the period of discernment that occurs when making difficult decisions.  Second is the fact that respiratory therapists (RTs) are essential to meet the complex medical needs of patients with emergent and acute conditions of the lungs. Third, is that the perceived value relative to the actual benefits of the expertise RTs offer, was not clearly understood or articulated during the deliberations that concluded with the removal of respiratory therapists in the emergency rooms. 

The administrators of KentuckyOne made a decision that I'm sure they believed was in the best interest of Stewardship and possibly Growth; however may not have considered the potential negative impact on Quality and People. Each of the aforementioned [People, Quality, Stewardship and Growth] are core strategies of CHI and their MBOs.  Based on my understanding of those strategic pillars, having experienced them first hand (and selected as Top Talent in 2011 by demonstrating them); it is difficult to understand how respiratory therapists would be eliminated from the emergency rooms.  

The Centers for Medicare and Medicaid Services (CMS) has included Chronic Obstructive Pulmonary Disease (COPD) as one of the conditions that the Hospital Readmission Reduction Program (HRRP) will penalize hospitals for readmission. Respiratory therapists represent the single best resource to mitigate penalties for readmissions of patients with COPD.  The impact on Quality and frankly the patient's perceptions of care and their experience will be negative and ultimately will affect Growth, Stewardship and People. Nurses in the emergency room will be required to take on the role of respiratory therapist. The learning curve that the nursing staff will experience is difficult to quantify because it is possible (although not likely) that the nurses had begun a training program in anticipation of the change.  While nurses, based on their scope of practice are licensed to perform the procedures; their competence and skills may be lacking and as a result compromise health outcomes and lead to increased costs.  In FY 2014 the maximum penalties increased to 2% and in FY 2015 the maximum penalty will increase to 3% for the additional conditions including COPD.

Respiratory therapists add value to the goals of improving quality while reducing costs; which are central principles of the Affordable Care Act.  Eliminating the role of respiratory therapists in the emergency rooms may result in short-term savings for the health system, however the long-term repercussions on People, Quality, and Growth could be greater. Patients have choices about where they receive their care and they are more informed now, more than ever before, thus the changes will potentially impact the volumes of the health care system in outpatient settings, which is an area for Strategic Growth of CHI and their MBOs.  Maybe there needs to be reconsideration of the changes and rather than eliminate the role of respiratory therapists; expand the role in non-traditional areas such as Accountable Care Organizations (ACOs) and Patient Centered Medical Homes (PCMHs) and take advantage of the expertise respiratory therapists provide and create solutions to improve quality while reducing costs.





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Time for Change for the Better of the Patient

Vernon Pertelle
Vernon Pertelle
The New Healthcare Normal, requires organizations and health care workers to retrench and repackage in order to ensure survival in the era of the Affordable Care Act (ACA).  Market consolidation and new entrants are causing disruption in some areas, which is cause for concern for those that have not been proactive and have effectively prepared for change.

The healthcare industry in our country is relatively young, thus has experienced transitional evolution to where it should be focused - - - on the patient.  Too often we have been task oriented based on activities that generate revenue. Quality obviously has been a focus by most, but has not resulted in better health outcomes and reduced costs.  So, we are now charged with truly placing the patient at the center of everything we do on a daily basis.  It is interesting to note, that while we understand the needs of patients, it is much more enlightening when you or loved-ones are actually a patient; particularly if you are a healthcare worker.

The changes that are occurring may not be perfect for everyone but we have to start somewhere.  It is the fact that the costs overall are out of control and millions of Americans have lacked access to important care and services that could prevent serious illness and most important poor quality of life.  We frankly need to try to adjust in a way in which the patient and each citizen benefits from quality and affordable healthcare whenever they need it.  I was moved recently by a speech by president John F. Kennedy while visiting the presidential library in Boston, to learn that the prevailing issues of the day during the 60's included access to quality and affordable healthcare. So, if we consider the major events that have occurred in our nation, healthcare is right at the forefront of the need for change and improvement.

So let's for a moment reflect on the traditional healthcare models and how effective or frankly ineffective they have been to improve health and financial outcomes.  Overall we have struggled to improve in the very basic areas due to a clinical-financial disconnect.  While there has been significant evidence of certain interventions and clinical services to improve outcomes, little has been done to implement some of the services because of the lack of coverage or reimbursement.  Now we have an opportunity under Accountable Care Organizations (ACOs) and Patient Centered Medical Homes (PCMHs) to finally utilize services and solutions irrespective of whether or not they have been covered traditionally.  The key of course is to have the courage and innovative fortitude to integrate alternatives that will make an immediate impact on the improvements in health and financial outcomes.

The reality of change is here to stay and despite how you may feel about the politics or the policies, we absolutely must do something and rethink how we deliver healthcare in our country, so that the patient benefits from our efforts - - - for a change.